General Information
How do I contact your team if I have questions?
There are a number of ways to Contact Us directly online, on the phone, and even in person!
Call us at (360) 695-3965 or email lovepotionperfume-store@yahoo.com.
Where can I learn more about your company?
The About Us page talks about our history and mission as a company. We also have a Store Gallery with more information and photos or our physical brick-and-mortar store in downtown Vancouver, WA.
Where can I learn more about your products?
Start with our Reading Room! In addition to general information about pheromones and what makes our products "magickal," this area also houses blog posts that explore and expand upon all sorts of things, including how to apply your fragrances, what our pheromone blends are intended to help you with, the spiritual meanings of our ingredients, and more.
For more specific and personal questions, you can always Contact Us directly or join Our Forum to chat with other fragrance aficionados for help and advice. The forum also grants exclusive member benefits, including: contests, free samples, free bottles, forum-only sales, fragrance trading, and the opportunity to try new products before they are released!
Ordering
How do I place an order?
However you like! Obviously, you can purchase anything available online through our webstore checkout, but you can also give us a call at (360) 695-3965 or email lovepotionperfume-store@yahoo.com to place an order. For a traditional in-person shopping experience (and the ability to browse our full selection of unique and whimsical products), visit our brick-and-mortar store in downtown Vancouver, WA.
Where can I get ordering help?
Need some help placing an order? Got some questions about the use of our products? Browse our Reading Room for general information and advice. Contact Us directly with more specific questions. Our staff is highly experienced and can personally pick out the products that address your needs and desires, especially if you visit our store in-person! We’ll even put the invoice together for you if you’d like, over the phone, in-person, or over email.
Wanna dig deeper? Join our Message Boards! Home of staff and repeat customers, these fragrance enthusiasts are well-versed not only in our products, but the perfume industry in general. This is the perfect place for more in-depth knowledge and personal testimonials about real world experiences using our fragrances and pheromones.
Return Policy
What is your return policy?
We regret that we cannot accept returns on opened fragrance and beauty care items. Federal law dictates that we have to destroy all returned items that have been opened. As a small, independent artisan perfumerie we cannot absorb the cost associated with destroying product. Rest assured knowing you will never be buying someone else’s returned items.
We do understand how challenging it can be to purchase fragranced items without smelling them first, therefore we offer trial sizes which are a great way to test before you invest in full bottles. We will accept returns only for sealed, unopened product, shipped in error. Also, we encourage customers to join in our lively and friendly message boards where members can buy, sell and swap with other members in the "Trading Post" area. Thank you for your understanding!
Shipping & Delivery
What are your shipping fees?
FREE SHIPPING ON ALL USA ORDERS OVER $75
This offer applies to ONE order per month. Multiple orders per month will be billed for postage and excess processing fees so please craft your order with care and combine items into one order. Thank you!
Do you accept international orders?
Yes, we ship worldwide! That said, please make sure your order is worth at least $35, otherwise we may have to cancel it. International shipping fees are very high. We set this order value minimum to make sure you aren't paying more for shipping than the products themselves!
What is the turn around time?
Most orders arrive in your mailbox within two weeks. Please be patient as all of our items are handcrafted and most are prepared specifically for YOU!
How do I track my order?
If you placed your order online, you should automatically receive tracking updates through the email address you provided.
For all orders, you can email us any time at lovepotionperfume-store@yahoo.com for shipping & handling status updates.
Get in touch
Have questions about your order or a general enquiry?
